Shipping & Returns
International Delivery by FedEx
Shipping rates are calculated separately and not included on the checkout total amount.
For large and bulky items (e.g. furniture) , please contact us for shipping rates and handling charges.
Free delivery for all local orders except for clearance and sale items. An installation fee of S$20 is chargeable. For less bulky items, self-collection is available at our stores. Please refer to our operating hours.
Unable to access the elevator
In the event that our delivery team has difficulty in accessing your apartment through the elevator at the point of delivery, we will assess the feasibility for the bulky item to be carried up through the staircase in a non-hazardous manner.
Should delivery process be completed through the staircase in a non-hazardous condition, additional charges per item will be as follows:
First non-lift-accessible storey (e.g. staircase delivery from ground floor) is free.
$10 per storey transported to a subsequent non lift-accessible storey will be collected before transporting up the stairs for the delivery.
This fee will also be applicable to stairs within landed properties or HDB maisonette.
If the process is deemed hazardous (i.e. items prone to damage on narrow stairway, obstruction of passageway) and deemed unfeasible based on our assessment, we reserve the right to cancel the delivery.